FAQs

Ice Village is open 11am-9pm, 7 days a week from 9th November through to the 5th January inclusive. We are closed on Christmas Day, Boxing Day and New Year’s Day.

The pre-bookable attractions – Ice Cavern, Ice Rink and Santa’s Grotto are ticketed and may be fully booked at peak times, so we strongly recommend you book ahead. You can enter the site for free, soak up the festive atmosphere and our Christmas markets and only pay for the attractions you choose.

The Ice Cavern is a walk-through attraction  – entrance slots to the Ice Cavern are every 15 minutes, but you are welcome to stay inside for as long as you can handle the cold. The temperature inside is minus 10 degrees, so wrap up warm! The average dwell time is approximately 20 minutes. Most people enjoy a warming hot chocolate or hot toddy in the Ice Bar – located inside the Ice Cavern.

Santa’s Grotto sessions last 20 minutes and includes Santa’s stories, a one-on-one chat with each child and a very special unique Grotto gift. Each session can accommodate a maximum of 15 children with up to two adults per child. *Please note entrance may be restricted to one adult per child during busy periods.  

Ice Skating sessions last 50 minutes (please arrive 20 minutes in advance to get your skates on!). The Ice Rink is operated by Pro Marquee Events – please contact them directly for further information on the ice rink terms and conditions.

e-tickets can be printed before you arrive or you can show the tickets on your smartphone. For Ice Cavern and Santa’s Grotto ticket sale enquiries please email icevillage@seetickets.com or call See Tickets on 08442097348 (calls cost 7p per minute plus network extras). For Ice Rink ticket enquiries please contact TicketSource customer services at www.ticketsource.co.uk/help

Outside food and drink is not permitted in the Ice Cavern and in Santas Grotto. We have a fantastic range of food and drink options available at the market stalls and bars.

Yes! All parents are welcome to photograph their child as they get to meet Santa.

The Ice Cavern and Ice Bar are kept very cold at -10 degrees – so wrap up warm!

We cannot guarantee entry if you arrive late for your allotted session, but speak with a steward and we will do our best to accommodate you. Please note: no refunds will be given for late arrival.

Yes! Bring all your friends and family and spread the word. If you’re planning a gathering of more than 20 people please email IceVillageBookings@gmail.com

All of the stalls, bars and shops accept both cash and card. We accept all cards with the exception of American Express.

The Ice Rink has a cloakroom for bags and items not permitted onto the ice. The cost is £1 per locker.

Children aged 12 or under will not be admitted to the event unless accompanied by a person aged 16 years or older. Children must remain under the supervision of such person at all times.

The Arctic Bar sells a selection of soft and hot drinks in addition to alcoholic drinks. All ages are allowed in the bar area.

Most areas of the Ice Village are wheelchair accessible with the exception of parts of the woodland bar area. Please contact via the website contact form if you require specific access support.

Disabled parking is available at the Todd Street car park, a 4 minute walk from the Ice Village. Full details of off-site parking can be found by clicking here.

A number of toilet and disabled toilet facilities are available in the Corn Exchange and the surrounding areas.

The following items must not be bought into the Ice Village:

  • Knives
  • Fireworks
  • Smoke canisters
  • Air-horns
  • Flares
  • Weapons
  • Laser devices
  • Drones
  • Any dangerous items that might be used as a weapon and/or compromise public safety

Any person in possession of such items will be refused entry to the event and any article that might be used as a weapon, be deemed to be offensive or abusive, or compromise public safety will be confiscated and or reported to the police.

Photography and filming is welcome at Ice Village. There will be many exciting photo opportunities! Don’t forget to post on social media and tag us!

If you have any commercial or editorial photography and filming requests, please contact our press office via the website contact form to arrange.

No, free hire of skates is included in the price of every ice rink ticket.